Your carrier has millions of customers.
We have you.
We're your neighbourhood phone people. We know your name, we answer when you text, and we'll keep looking out for you long after you leave the store. Sometimes that means telling you to keep the phone you've got.
A quick note before you buy a phone from anyone.
Let's be honest. Every phone store sells the same phones on the same networks, and every ad says it's the cheapest. That's not what makes us different.
What's broken is what happens after you buy. A 1-800 number. An hour on hold. A promo that quietly ends and a bill that jumps with no warning. A different stranger at the counter every time you come in.
We built Connect Wireless to fix that. We picked a network we trust, and then we made ourselves your people for it. You can call us, text us, or walk in, and we'll still be here in ten years.
If that sounds like how it should be, come say hi.
You won't get any of this from us.
Our rules for how we treat people. We'd rather lose a sale than break them.
No hold music. Ever.
You text, a real person at a real store texts back.
No surprise bills we saw coming
If your promo is about to end, you'll hear it from us first.
No upselling stuff you don't need
If your phone is fine, we'll tell you so. Really.
No disappearing after the sale
The sale is where it starts. We're still here when you need us.
What being one of ours actually gets you.
These aren't slogans. They're things we actually do, and you can hold us to them.
The Promo Watch
We keep track of when your promo pricing ends and get in touch before your bill changes, so you're never caught off guard.
Text a Human
No phone tree. Text your store and someone you've actually met will answer.
We Might Talk You Out of a New Phone
A Certified Pre-Owned phone or just keeping yours could save you hundreds. We'll show you the honest math.
Walk Out Ready
Your photos, contacts, and apps all moved over and set up. You leave with a phone that already works the way you like it.
Your Yearly Checkup
Once a year we look over your account with you to make sure you're still on the right plan for how you actually use your phone.
Face-to-Face Fraud Protection
We check ID in person so nobody can open an account or move your number in your name.
Real faces. First names. Right down the road.
These are the people you'll see when you come in.
Ashley
Kate
Marie-Eve
Todd
Don't take our word for it.
Here's what your neighbours say about us on Google.
“I was very pleased with Todd he helped me to get a phone within my budget and was very pleasant to deal with. Many thanks”
“Ashley went above and beyond to make our experience seamless. She was flexible with her schedule to accommodate us, which was very much appreciated. Excellent customer service.”
“Kayla was really amazing, kind and helpful. Great experience”
Pick what sounds like you.
Every option starts with a free, no-pressure conversation.
Free Family Plan Review
10 minutes with us to find out if your household is paying for more than it uses.
Book my review → Businesses · 6+ linesBusiness Line Audit
Up to $7,000 in port-in credits for crews and teams on another carrier.
See the offer → Anyone · any carrierCertified Pre-Owned Phones
Checked, warrantied iPhones and Samsungs for hundreds less than new.
Shop pre-owned → EmployeesWorkplace Discount Check
Your employer might already get you a discount. We'll check in two minutes.
Check my employer →Three stores. All local. All real people.
Pop in for a coffee and a question. You don't need an appointment and you don't have to buy anything.
Cornwall
You might know us as "the TELUS store"2130 Vincent Massey Dr, Cornwall
Mon–Fri 10am–6pm · Sat 10am–2pm
(613) 930-9800
Hawkesbury
On parle français ici460 County Rd 17, Unit 20, Hawkesbury
Mon–Fri 10am–6pm
(613) 632-4995
Stop being a number. Get your phone people.
A free 10-minute checkup with no pressure. Worst case, you leave knowing exactly where you stand.
Book My Free Checkup →